Privacy Policy

1. Introduction

Trusted Health Relief("Care Point," "we," "us," or "our"), located at 1298 Smyrna Rd, Keatchie, Louisiana 71046, USA, provides home health and wellness management services across the United States. This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal information when you visit our website, book services, subscribe to our newsletter, or receive care from our clinician network.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. We are committed to treating your personal and health information with the highest standard of care, confidentiality, and transparency.

2. Information We Collect

2.1 Information You Provide Directly

• Contact & booking data: name, email address, phone number, preferred appointment date, selected service, and message content submitted through our booking or contact forms.
• Health information: details you voluntarily share about symptoms, medical history, medications, or wellness goals during consultations, visits, or counseling sessions.
• Newsletter data: email address submitted through our subscription form.
• Billing data: payment records processed securely; we do not store full card numbers on our servers.

2.2 Information Collected Automatically

• Device and log data: IP address, browser type, operating system, referring pages, pages visited, and timestamps.
• Cookies and similar technologies (see Section 6).

3. How We Use Your Information

• To schedule, deliver, coordinate, and manage your care and wellness plans.
• To respond to enquiries, confirm bookings, and provide customer support.
• To send service-related communications (appointments, results, follow-ups).
• To send our newsletter and wellness content, only with your consent.
• To improve our website, services, clinical quality, and user experience.
• To comply with legal, regulatory, and clinical record-keeping obligations.
• To protect the safety, rights, and property of our patients, staff, and public.

4. Health Information & HIPAA

Trusted Health Reliefhandles protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules. PHI is used and disclosed only for treatment, payment, healthcare operations, or as otherwise permitted or required by law. All telehealth sessions, records, and messaging operate on encrypted, HIPAA-compliant infrastructure with role-based access controls and executed Business Associate Agreements with our technology vendors.

5. Sharing & Disclosure

We never sell your personal information. We share data only with:

• Care network clinicians: licensed providers involved in your care, on a need-to-know basis.
• Laboratories & imaging partners: to process tests you request or that your clinician orders.
• Service processors: hosting, email delivery, scheduling, and payment processors bound by confidentiality contracts.
• Legal authorities: when required by law, court order, or public-health regulation.
• With your consent: any other disclosure occurs only with your explicit written authorization.

6. Cookies & Analytics

We use essential cookies for site functionality and privacy-respecting, aggregated analytics to understand page performance. You can control cookies through your browser settings; disabling essential cookies may limit certain features. We do not use cross-site advertising trackers that sell behavioral data.

7. Data Security

We implement administrative, technical, and physical safeguards including TLS encryption in transit, encryption at rest for PHI, multi-factor authentication for staff systems, audit logging, regular security reviews, and workforce privacy training. No method of transmission is 100% secure, but we strive to exceed industry standards in protecting your information.

8. Data Retention

Medical records are retained for the period required by applicable federal and state law (typically a minimum of six to ten years after last contact, longer for minors). Marketing and newsletter data is retained until you unsubscribe or request deletion. Log data is retained for up to 12 months in aggregated form.

9. Your Rights & Choices

• Access & copies: request a copy of your records or personal data we hold.
• Correction: request amendments to inaccurate information.
• Deletion: request deletion of non-clinical personal data, subject to legal retention duties.
• Opt-out: unsubscribe from marketing emails at any time via the link in each email or our unsubscribe page.
• Restriction & accounting: request restrictions on disclosures and an accounting of PHI disclosures as permitted by HIPAA.

To exercise any right, email info@trustedhealthrelief.com or call (713) 686-6929. We respond within 30 days.

10. Newsletter & Email Communications

When you subscribe, your email is stored securely and used solely to deliver our wellness newsletter. Every email contains a one-click unsubscribe mechanism, and our unsubscribe page removes your address from our list promptly. Transactional care messages (appointments, results) are separate from marketing and continue as part of service delivery.

11. Children's Privacy

Our website is not directed to children under 13 without parental involvement. Pediatric services are always arranged and consented to by a parent or legal guardian. We do not knowingly collect online data from children without verifiable parental consent.

12. Third-Party Links

Our site may link to external resources (e.g., image providers, maps, social platforms). We are not responsible for their privacy practices. We encourage you to review the privacy policy of every site you visit.

13. State Privacy Rights (USA)

Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have additional rights, including the right to know, delete, correct, and opt out of "sales" or "sharing" as defined by those laws. Trusted Health Reliefdoes not sell personal information. Verified requests are honored without discrimination.

14. International Visitors

Our services and servers are oriented to United States residents. If you access our site from outside the USA, you consent to the transfer and processing of your information in the USA under the protections described here.

15. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be highlighted on this page with a revised "Last Updated" date and, where appropriate, notified by email. Continued use of our services after changes constitutes acceptance.

16. Contact Us