Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a binding agreement between you and Trusted Health Relief("Care Point," "we," "us"), 1298 Smyrna Rd, Keatchie, Louisiana 71046, USA. By accessing our website, booking a service, joining a membership, or subscribing to our newsletter, you agree to these Terms and to our Privacy Policy. If you do not agree, please discontinue use of our services.

2. About Our Services

Trusted Health Reliefprovides home health and wellness management, including primary healthcare consultation, online doctor consultation, at-home X-ray and blood testing, healthcare vaccination, nutrition counseling, and mental health counseling, delivered in-home and via telehealth across the United States. Service availability varies by location and clinician network coverage.

3. Eligibility & Consent

• You must be 18 years or older to book services or create an account. Minors are served only with parent/guardian consent and participation.
• You consent to receive care communications related to your bookings and, where opted in, our newsletter.
• You confirm that information you provide is accurate, current, and complete.

4. Bookings & Scheduling

• Booking requests submitted via our form or phone line are confirmed by a care coordinator; a booking is finalized only upon our confirmation.
• You may reschedule or cancel without penalty up to 24 hours before a scheduled visit. Late cancellations or no-shows for in-home visits may incur a fee of up to $50.
• We reserve the right to decline or reschedule bookings due to clinician availability, safety concerns, or service-area limitations.

5. Telehealth Terms

Telehealth visits use encrypted video technology. You acknowledge that telehealth may not be appropriate for every condition; your clinician may recommend an in-person evaluation. You are responsible for providing a stable internet connection and a private environment. Prescriptions, when clinically appropriate, are sent electronically to your chosen pharmacy and are subject to state prescribing laws.

6. Fees, Billing & Payment

• All prices are quoted in U.S. dollars. Applicable fees are disclosed before service delivery; there are no hidden charges.
• Payment is due at time of service unless a membership billing cycle applies. We accept major cards, HSA, and FSA payments.
• Itemized superbills are available on request for insurance reimbursement purposes.
• Late payments may suspend non-urgent services until resolved.

7. Memberships & Cancellation

Membership plans (Essential Care, Complete Care, Concierge Wellness) bill monthly in advance and are month-to-month. You may upgrade, downgrade, or cancel at any time; changes take effect at the next billing cycle. Unused portions of a current month are non-refundable except where required by law or covered by our satisfaction promise.

8. Insurance Disclaimer

Trusted Health Reliefoperates primarily as a private-pay provider. We do not bill insurance directly unless expressly stated for a specific program. Nothing on this website constitutes a guarantee of insurance coverage or reimbursement.

9. Patient Responsibilities

• Provide accurate medical history, medications, and allergies.
• Ensure a safe environment for in-home visits, including safe access and, where needed, the presence of a responsible adult.
• Follow agreed care plans and communicate changes or concerns promptly.
• Treat our clinicians with respect; we reserve the right to discontinue care for abusive or unsafe behavior, except in emergencies.

10. Prohibited Uses

You agree not to: misuse or attempt to breach our website security; submit false bookings or fraudulent information; scrape, resell, or redistribute site content; use the site for any unlawful purpose; or impersonate any person or entity.

11. Intellectual Property

All content on this website — text, logos, design systems, graphics, and code — is owned by or licensed to Trusted Health Reliefand is protected by U.S. copyright and trademark law. Photography is licensed from Pexels contributors. You may not reproduce, modify, or distribute our content without written permission, except for personal, non-commercial use.

12. Medical Disclaimer

Website content is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the guidance of your physician or other qualified health provider with any questions regarding a medical condition. In an emergency, call 911 immediately. Trusted Health Reliefis not an emergency medical service.

13. Limitation of Liability

To the maximum extent permitted by law, Trusted Health Reliefshall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law, including malpractice liability which remains governed by professional standards and insurance.

14. Indemnification

You agree to indemnify and hold harmless Trusted Health Relief, its clinicians, employees, and partners from claims arising out of your breach of these Terms, your violation of law, or your misuse of the website or services.

15. Termination

We may suspend or terminate website access or service agreements for breach of these Terms, safety reasons, or legal requirements. Provisions that by their nature should survive termination (including liability limits, IP, and governing law) will survive.

16. Governing Law

These Terms are governed by the laws of the State of Louisiana, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Louisiana, except where consumer-protection law provides otherwise.

17. Changes to Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a new "Last Updated" date. Continued use of our services after publication constitutes acceptance of the revised Terms.

18. Contact